FAQ

All Pierrot Gourmand products are manufactured and packaged on our site in Corrèze (19). They are shipped via our logistics platform in Lot (46).

When ordering, you can enter a delivery address that is different from your billing address.

Yes, it is completely secure. We use SSL authentication and information encryption to ensure the confidentiality of transactions made on our site.

Payment for your purchases is made by credit card (Carte Bleue, Visa, Eurocard/Mastercard, American Express), via a Paypal account, or Apple Pay or Google Pay.

Traders, are you interested in our Pierrot Gourmand products? Find our Pierrot Gourmand catalog, click here . And contact us!

A DMD (Date of Minimum Durability) is an indicative date. Once this date has passed, the product may lose its organoleptic qualities (texture, flavor, appearance), but is not dangerous for the consumer. These products do not pose any risk to your health

Pierrot Gourmand confectionery products have been developed with natural flavors and colors of natural origin.

To consult the product sheet relating to environmental qualities or characteristics, Click here !

By logging into your “Customers” area, in the “My Account” section, then “My Orders”.

Once your order has been placed, we are unable to cancel or modify it. In fact, the products are quickly prepared in order to guarantee the shortest processing times.

In the event of an error, we invite you to apply your legal withdrawal period upon receipt of your order, and to return it to us with this withdrawal form completed and signed, within 14 days for refund.

Your order is prepared with the greatest care in our workshops. As soon as your package is shipped, you will receive a shipping confirmation email containing the tracking number of your package. You can also log in at any time to your Customer account, under "My Orders" and click on the link "Track my order".

As soon as your order is shipped, a shipping confirmation email is sent to you. It contains your order tracking number.

You can also track your order via our site by logging into your Customer area, under “My Account”, then “My Orders” and “Track delivery”.

Finally, you can contact our Customer Service on 05.65.10.46.18 from Monday to Friday, from 8 a.m. to 6 p.m. (excluding weekends and public holidays), from Metropolitan France only (non-premium rate call).

An order can only be shipped to one delivery address.

An order can only be shipped to one delivery address.

When ordering, please indicate your friend's address as the shipping address.

You also have the option to add a personalized message when confirming your order.

When finalizing your order, you can choose from 3 delivery methods:

• Colissimo relay points:
  Delivery of your package against signature and upon presentation of proof of identity. Delivery time: 2 to 5 working days from dispatch. Price: €5.95 Delivery is free for purchases over €40. Metropolitan France, Corsica and Monaco included.
• Colissimo at home:
  Smaller packages can be placed in your mailbox. Delivery time: 2 to 5 working days from dispatch. Price: €5.95 Delivery is free for purchases over €40. Metropolitan France, Corsica and Monaco included.
• Chronopost
  Your package is delivered in person and against signature. Delivery time: 1 to 2 working days from dispatch. Price: 12 €

Metropolitan France, excluding Corsica and difficult-to-access areas defined by Chronopost.

Surcharge Corsica: + 19.60€

Additional cost for hard-to-reach areas: + €5

Additional cost for delivery on Saturday: +6€ if order placed on the site before Friday 10am.

The delivery time applies from the sending of the shipping confirmation email for your order.

We hope that Pierrot Gourmand products give you complete satisfaction.

However, if for any reason the product ordered does not fully meet your expectations, you can return the product, unopened, unused and in perfect condition, within 14 days from the date of receipt of your package.

We invite you to contact our Customer Service on 05.65.10.46.18, Monday to Friday, 8 a.m. to 6 p.m. (excluding weekends and public holidays), from Metropolitan France only (non-premium rate call).

We invite you to contact our Customer Service. A quick solution will be offered to you.

Check your email to make sure that you have not been previously notified of any stock shortages.

We invite you to contact our Customer Service. A quick solution will be offered to you.

Check your email to make sure that you have not been previously notified of any stock shortages.

We invite you to contact our Customer Service on 05.65.10.46.18 from Monday to Friday, from 8 a.m. to 6 p.m. (excluding weekends and public holidays), from Metropolitan France only (non-premium rate call).

Upon receipt of your package by our services, the refund will be made within 14 days using the payment method used for the initial purchase.

We inform you that the initial delivery costs are refunded (in the case of the return of an entire order) and that all products must be returned in their original packaging.

By clicking on the “Unsubscribe” link at the bottom of each Pierrot Gourmand newsletter.

When logging into your Account, click on the “Forgotten Password” link. A new password will be sent to you by email.

You can modify your personal data by logging into your Account, then the “My information” section.

You can create your Customer account when finalizing an online order, or by clicking on “My account” at the top of the site.

Creating your account will allow you to:

• subscribe to the Pierrot Gourmand newsletter, in order to receive the latest news, information on new products, new creative ideas around our products or Pierrot Gourmand events.
• track your orders online.

Before tasting any Pierrot Gourmand product, we invite you to consult the list of ingredients on each product page.

To make a complaint about a product purchased on the site, please consult our Contact Us section.

To make a complaint about a product purchased through one of our resellers, we invite you to send your letter directly to Pierrot Gourmand - Les Escures - 19120 ALTILLAC